ACM will keep an extra close watch on Clean Energy during transfer of HEM’s customers
The Netherlands Authority for Consumers and Markets (ACM) will keep an extra close watch on energy supplier Clean Energy during the transfer of the contracts of energy supplier HEM (Hollandse Energie Maatschappij). Clean Energy will take over HEM’s contracts on 12 December 2024, after ACM revoked HEM’s supply licenses because HEM could no longer supply energy in a secure manner. HEM’s customers will continue to receive natural gas and electricity as usual.
Clean Energy takes over HEM’s contracts with the same rates and conditions. Within several days, customers will receive a letter from Clean Energy regarding their new energy contracts. Customers will then be able to choose whether they wish to stay with Clean Energy, or if they wish to switch suppliers within 30 days without any costs. ACM recommends customers to take a close look at the rates that they have to pay, and to make a well-informed decision about whether or not to stay with Clean Energy. If, after 30 days, customers still wish to switch suppliers, then Clean Energy can charge an early-termination fee.
As HEM no longer has any licenses to supply natural gas and electricity to consumers and other small-scale users, ACM activates a procedure that ensures that customers will continue to receive natural gas and electricity as usual, and that they are transferred to another supplier. This procedure has been laid down in the Dutch Electricity Act and the Dutch Gas Act. One element of this procedure is that, after its license has been revoked, an energy supplier has several days to find another supplier that can take over its customers. In this case, that other supplier is Clean Energy.