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IRG Rail

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Rail transport is increasingly taking on an international dimension. More than 80% of Dutch freight rail transport is cross-border transport. For a trading nation as the Netherlands, with major ports such as those in Rotterdam and Amsterdam, it is vital that we agree on common rules at a European level. This will make free movement possible …

International cooperation – consumer protection

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Organizations that take action against violations of consumer protection regulations increasingly have to cooperate, not just at a national level, but also at an international level. Consumer markets more and more often extend beyond national borders. What does ACM do within Europe for consumers? ACM is a member of the European cooperation body …

International cooperation – telecommunication and postal services

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The Netherlands Authority for Consumers and Markets (ACM) cooperates with regulators in other countries in areas such as electronic communication and postal services. Telecommunication All EU Member States have a so-called National Regulatory Authority (NRA) that oversees electronic communication. In the Netherlands, this is ACM. The NRAs and the …

International cooperation – transport

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National cooperation

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Within the Netherlands, we work together with ministries, other regulators, government agencies, scientific institutions, complaints boards, and organizations that protect the interests of businesses and consumers. Some of these collaborations have been laid down in protocols. Below, you will find a list of these collaborations. What ministries …

Authority for Consumers & Markets

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View all publications. …

Our people

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Over 500 professionals work at the Netherlands Authority for Consumers and Markets (ACM). What is our mission? It is creating a level playing field for businesses, and informing consumers so they will stand up for their rights. Finding the best solution to the complex problems that ACM detects is not an easy task. When tackling these problems, all …

Organizational structure

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Board The Board of ACM consists of 3 members. Corporate departments Policy and Communications Department Office of the Chief Economist and ACM Academy Taskforce on Data and Algorithms Corporate Services Department Legal Department Regulatory departments Consumer Department Energy Department Telecommunications, Transport and Postal Department …

International cooperation - energy

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The Netherlands Authority for Consumers and Markets (ACM) makes sure there is competition on the energy market. Competition delivers benefits to consumers. Because of competition, many energy companies seek to be the best and the most affordable. As a result, consumers have more choice. Read more about the energy wholesale market (in Dutch) The …

Consumer education: ACM ConsuWijzer

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By informing consumers, ACM can prevent problems, tackle areas of concern, and promote competition. Consumers who know their rights and take action stimulate companies to play by the rules and do their best. Through consumer information portal ACM ConsuWijzer, ACM educates consumers about their rights. Using campaigns, information and other tools, …

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