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Priority areas of the Consumer Authority: aggressive canvassing and unfair practices on the internet

Publication Nieuwsbericht 28-01-2010
Over the coming period, the Consumer Authority will focus in particular on misleading and aggressive canvassing and unfair commercial practices on the internet. The enforcement authority announced this today at the presentation of its Agenda for 2010 and 2011. Further priority areas covered in the Agenda include: guarantees & conformity, new …

Consumer Authority issues warning about misleading Valentine's messages

Publication Nieuwsbericht 08-02-2010
The Consumer Authority is warning against misleading Valentine's messages. During the Valentine's period, young people in particular send and receive (secret) messages of love and many SMS service providers are cleverly taking advantage of this trend by sending out messages via social networking sites. As these messages are not recognised as …

Consuwijzer.nl gets more than two million visits

Publication Nieuwsbericht 02-02-2010
In 2009, consumers consulted the website of ConsuWijzer, the government information desk for consumers, over two million times, almost double the number of hits in 2008. What is more, 100,000 consumers received individual advice with regard to their rights. "It is good to see that consumers are now making use of the ConsuWijzer website. Consumers …

Consumer Authority orders websites reselling admission tickets to make changes

Publication Nieuwsbericht 13-09-2010
The Consumer Authority has imposed an order subject to a penalty (in the event of non-compliance) upon four companies reselling admission tickets to concerts and (sports) events online. The orders were imposed as the companies involved were not adequately complying with rules relating to the provision of information to consumers. The Consumer …

ConsuWijzer: most signals about telephone sales

Publication Nieuwsbericht 02-08-2010
During the first six months of 2010, the three enforcement authorities behind ConsuWijzer, the Consumer Authority, the Independent Post and Telecommunications Authority and the Netherlands Competition Authority,  received around 52,000 enquiries and complaints from consumers through the information desk. A large number of these, 11,000 in total, …

Consumer authority issues warning on travel providers without travel compensation measures

Publication Nieuwsbericht 19-02-2010
Recently, the court of appeal in The Hague decided in favour of the Netherlands Consumer Authority (Consumentenautoriteit) in legal proceedings instituted with it. The Consumer Authority had brought the action in question against a tour operator that had failed to arrange the travel compensation measures required by law when providing package …

Consumer Authority imposes fine upon photographic studio for misleading recruitment of models via the internet

Publication Nieuwsbericht 04-02-2010
The Consumer Authority has imposed a fine of EUR 100,000 upon the company Fotosessie.com for offering photo shoots in a misleading and aggressive manner on the internet. Young people were approached via social networking sites, such as Hyves, encouraging them to make an appointment for a photo shoot. It was suggested that the 'candidate' had been …

Netherlands Consumer Authority launches English website

Publication Nieuwsbericht 05-08-2010
Today the improved English website of the Netherlands Consumer Authority is launched ( www.consumerauthority.nl/ ). Enforcement becomes ever more international. This requires us to cross borders in order to effectively tackle consumer problems. As a result, the importance of Dutch enforcement is felt beyond our national borders. The website …

CA 2009 Annual Report

Publication Brochure en uitgave 28-04-2010
In 2009, the third year in which the Netherlands Consumer Authority (CA) was operational, it completed 115 regulatory investigations: 67 national and 48 international investigations. The CA imposed five sanctions in various sectors totaling EUR 418,250, and secured three …

CA: Oversight and assertive consumers are a powerful combination

Publication Nieuwsbericht 28-04-2010
In 2009, the third year in which the Netherlands Consumer Authority (CA) was operational, it completed 115 regulatory investigations: 67 national and 48 international investigations. The CA imposed five sanctions in various sectors totaling EUR 418,250, and secured three …
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